We operate a policy where the customer is given a 24 hour ‘think time’ delay before goods are shipped out (with the exception of next-day / express delivery orders). Should you wish to cancel your order please try to do so within 24 hours of placing the order to avoid incurring unnecessary return delivery costs.
Should you wish to return your purchase or part of it – you must file a return with us within 14 days of receipt of the goods.
No returns can be accepted unless previously agreed by us and an official returns reference has been issued. Once a returns reference has been issued, you have 14 days to return the goods to us in their original condition with any retail packaging in-tact, else the return will be considered invalid and cannot be accepted. Returned goods are not considered accepted until we have received and inspected the goods, and confirmed the goods are refundable.
On goods considered unwanted, postage costs cannot be refunded or reimbursed and the cost of returning the goods is the responsibility of the customer. Any other reimbursement of postage costs will be subject to a valid receipt being supplied.
On goods suspected to be faulty, you must return the item(s) to us with full contents included (such as keys, cables, any other box / package contents), so that we can test the product for faults. We reserve the right to offer a repair of confirmed faulty goods where it is feasible. We are unable to offer advanced-replacements and will always require the suspected faulty item back for inspection prior to sending out any form of replacement.
Where any order qualifies for discount based on quantity or value of your order, if by returning part of your order the necessary discount threshold is no longer met, the value of any discount which had been applied at the time of ordering which is no longer met after having returned one or more items will be reflected in the refund amount given.